Surveys (CSAT / NPS)
Measure client happiness with CSAT and NPS.
What it is
Surveys collect client feedback — CSAT (a 1–5 satisfaction score) or NPS (a 0–10 recommend score).
How it works
- Send a survey to create a private link (optionally tied to a client).
- Share the link; your client rates and can leave a comment — no login needed.
- Responses roll up into your average CSAT and NPS score.
NPS scoring
NPS = % promoters (9–10) minus % detractors (0–6), shown as a single number from −100 to +100.